Privacy Policy

1. Information We Collect

MaxedOut Technology ("we," "our," or "us") collects information that you provide directly to us when you use our services, including:

• Personal identifiers such as name and email address
• Support ticket information and attachments
• Portal account information such as username, email address, and password hashes
• Technical information needed to secure and operate the site, such as session and request metadata

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and respond to support tickets
• Communicate with you about services, updates, and security
• Verify your identity and control access to our portal

3. Data Security

We use practical security controls to protect your information, including password hashing, HTTPS, access controls, CSRF protection, rate limiting, and restricted attachment access. However, no method of transmission or storage is 100% secure.

4. Service Providers

We may use hosting, database, email, CDN, and support infrastructure providers to run the site and deliver support. These providers process data only as needed to operate the service.

5. Cookies and Tracking

We use essential cookies to maintain your login session and improve the performance of our portal. We do not use third-party tracking cookies for advertising purposes.

6. Contact Us

If you have a question about this Privacy Policy, use the contact form to request a follow-up. Do not include passwords, sensitive incident evidence, or regulated data.