Welcoming a new employee
- Start date, role, manager, and work location
- Laptop, monitors, phone, and other equipment
- Email, apps, shared files, and access approvals
- Who will help them get started on the first day
A little prep goes a long way.
Use these practical checklists to explain a problem, get ready for a change, or ask better questions about IT support.
Tell us what’s happening.
You don’t need a diagnosis. A few details about what you’re seeing help us get started.
Get support- What stopped working?
Name the app, device, printer, network, or account. Include the exact error message if there is one.
- Who is affected?
Just you, a team, or everyone? Tell us what work can’t move forward.
- When did it start?
Give an approximate time and mention recent changes, such as an update, a move, or new equipment.
- What have you tried?
Include anything that changed the result. Don’t repeat a risky step just to reproduce it.
Make day one less frantic.
A new teammate or a new office usually means more than a laptop. Gather the basics before the deadline.
Ask what working together looks like.
A useful conversation goes beyond a list of services. Ask how the day-to-day work will happen.
- What’s included, and what needs separate approval?
- How do we request help and follow the progress?
- What are the agreed support hours and response targets?
- Who manages accounts, backups, devices, and vendors?
- What happens when someone joins, leaves, or changes roles?
- What documentation and access do we keep if we change providers?